Verizon Wireless just emailed me to let me know that a new bill has been issued on my account. Unfortunately, the bill is wrong.
I took a look at it an was appalled to see that they have overcharged me several hundred dollars. Mistakes like this really bother me, so I immediately sent them an email via their website:
My bill is wrong. I returned the mifi device to the store last monthand canceled the second line. I'm not paying the bill. I'm upset about this.
Since they've made the mistake once, I decided not to take my chances and called up and requested customer service. I spoke with someone who was trying to be helpful but I was not in the mood to do their job for them, so instead I requested they submit a trouble ticket and do the work themselves.
