SMC8013WG-CCR Router / Cable Modem Resetting
Yesterday and today my Comcast business connection has been acting up. The Comcast supplied SMC router, SMC8013WG-CCR, was resetting itself over and over again. Yesterday, all it took was a power cycle, but today the problem persisted.
A call into technical support wasn't helpful, either. I spoke with a rude customer service representative who insisted that to troubleshoot I had to connect a router directly to the SMC8013WG-CCR. Bah. No thanks dude, please stop being so aggro and transfer me to another CSR. After pressing "2" a whole bunch more times (the friendly CSR sent me back to the beginning - thanks again pal!), I finally spoke with Nick, who although was unable to speak with me, admitted that troubleshooting wasn't necessary since the modem was obviously resetting itself over and over again.
The logs from the SMC8013WG-CCR:
Time:07/11/07 13:42:02, Level:critical, Content:IN: ARP timeout 20 Time:07/15/07 16:05:24, Level:critical, Content:No Ranging Response received - T3 time-out Time:07/18/07 13:47:54, Level:critical, Content:IN: ARP timeout 20 Time:08/01/07 05:08:14, Level:critical, Content:Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout Time:09/27/07 02:09:38, Level:critical, Content:No Ranging Response received - T3 time-out Time:09/27/07 02:09:39, Level:critical, Content:Ranging Requests Retries exhausted Time:09/27/07 02:10:23, Level:critical, Content:No Ranging Response received - T3 time-out Time:09/27/07 02:10:29, Level:critical, Content:Ranging Request Retries exhausted Time:09/27/07 14:43:19, Level:critical, Content:No Ranging Response received - T3 time-out Time:10/05/07 19:21:02, Level:critical, Content:Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout Time:10/05/07 22:55:07, Level:critical, Content:No Ranging Response received - T3 time-out Time:10/07/07 13:39:45, Level:critical, Content:IN: ARP timeout 20 Time:10/21/07 02:00:12, Level:critical, Content:No Ranging Response received - T3 time-out Time:10/31/07 11:09:37, Level:critical, Content:IN: ARP timeout 20 Time:10/31/07 11:09:36, Level:critical, Content:DHCP FAILED - Discover sent, no offer received Time:10/31/07 11:09:38, Level:critical, Content:No Ranging Response received - T3 time-out Time:10/31/07 11:10:39, Level:critical, Content:DHCP FAILED - Discover sent, no offer received Time:10/31/07 11:10:39, Level:critical, Content:UCD invalid or channel unusable Time:10/31/07 11:10:39, Level:critical, Content:SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing Time:10/31/07 11:10:40, Level:critical, Content:SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
Screenshot:
After all this annoyance, I'd really like Verizon FIOS to get piped into my office!
UPDATE November 3, 2007: I got a call from Comcast technical support - there was a technician at my office, saying they had an appointment for 11AM. I never heard about any appointment. I requested they give my cell phone a call to schedule, but I never heard from them. Maybe they spoke to someone else at the office.
Google and Verizon Wireless???<
Also, BusinessWeek is reporting that Google and Verizon Wireless are working on a partnership? That seems odd, since Google was requesting an open platform from the FCC, while Verizon is one of the more closed networks. Go figure, they say opposites do attract!
